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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how IT Spec collects protects and uses personal data. IT Spec is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does IT Spec Collect?
IT Spec needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. IT Spec also has access to personal data that is generated over the IT Spec network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances IT Spec may also collect financial information about IT Spec customers and end users from third parties to enable IT Spec to assess its risks in granting credit terms and contact information about organisations IT Spec considers may be interested in IT Spec products and services.
How Does IT Spec Obtain Personal Data?
IT Spec obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the IT Spec web site) from third party list brokers from resellers who pass on personal data to IT Spec about end users and directly from the IT Spec network.
How Does IT Spec Use The Personal Data That It Holds?
Providing and Improving the IT Spec Service
Most of IT Spec use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition IT Spec may also use personal data to improve on the level and type of service IT Spec offers to its customers. As part of this interest in improving the service provided IT Spec may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
IT Spec may from time to time inform its customers end users and potential customers about IT Spec and IT Spec affiliate products and services and other information IT Spec feels may be of interest. Customers and other recipients of information from IT Spec may indicate at the time they first place an order with IT Spec whether or not they wish to receive such information or at any later time by simply contacting IT Spec.
To Whom Does IT Spec Disclose Personal Data?
IT Spec will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule IT Spec does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where IT Spec is under an obligation by law to disclose personal data or where IT Spec has contracted with third parties to assist in providing services to IT Spec customers such as for delivery installation and systems support services.
How Does IT Spec Protect the Personal Data it Holds?
IT Spec takes customer confidentiality and security very seriously. IT Spec has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within IT Spec. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. IT Spec will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable IT Spec Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by IT Spec specific rights to access and rectify personal data held about them. These include the right to:
obtain from IT Spec for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by IT Spec regarding promotions or new products and services.
Contact Details
If any individual wishes to contact IT Spec regarding the personal data held about them or has any other question about IT Spec data privacy procedures they should send a letter to the directors of IT Spec.
Policy Updates
As part of IT Spec commitment to compliance with data privacy requirements and to reflect changes in IT Spec operating procedures IT Spec may the terms of this policy from time to time and will post the revised policy on this website.
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